Level 2: Supervisor/Team Leader
Overview
Unlike all other learning for leaders, this three level curriculum is designed to integrate key soft skills with hard performance tools and metrics, at each level, to give leaders the ability and confidence to lead teams in today’s intensely competitive, costconscious global marketplace. Covers four leadership roles: #1 Productivity Manager, #2 People/Team Leader, #3 Human Resource Applications, #4 Business Decision Maker.
Taught at three levels, participants learn in live teams making decisions for simulated people in a virtual team to improve performance, service, quality, and profitability. They learn four ways: from facilitator, computer simulation, team-mates, and other teams. Learning takes place in a simulated environment with immediate feedback on results. Electronic tools are taught and practiced in class–to take back and apply on the job via customized application process.
Objective
Level 2 is a “hands on” learning experience in how to identify and apply people (one-on-one) and team leadership skills: how to make work assignments, and how to apply performance management to monitor and improve productivity, quality, and customer service. The key soft skills include how to counsel for improved performance, develop staff via training and, when necessary, conduct a disciplinary interview when counseling fails. Covers two out of four leadership roles: #1 Productivity Manager and # 2 People/Team Leader.
Features action learning, team exercises, and a computer simulation of a virtual team with diverse simulated people, which lets participants practice skills and get immediate feedback on results. The simulation compresses two months of leadership experience into two real-time days, thus providing invaluable experiential learning.
Key Learning Points
Hard Skills- Understand the elements of individual and team performance
- Analyze work flow: calculate capacity vs. work volumes
- Change work assignments
- Manage for quality and service results
- Create and apply a skills matrix to facilitate assignments, training, and overtime
- Build teams
- Apply formal training and on-the-job skill building
- Understand motivation and morale
- Relate morale to professional performance
- Apply performance management
- Counseling – joint performance problem solving
- Disiciplinary interview when counseling fails
Recommended for
Those who actually lead teams from all functions in any organization who need to get work done through others. Also for anyone who needs to get those individuals to work together as a top team. Pre-requisite Level 1 training or equivalent.
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Length: |
2 days |
